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Artificial Intelligence – Coming Soon to a Meeting Room near You

After years of anticipation AI is finally starting to fulfill the promise of smarter collaboration. The first phase is primarily centered on conversational AI while the real potential lies in deeper contextual and predictive applications that will follow …
Categories Tags After years of anticipation, Artificial Intelligence (AI) is finally starting to fulfill the promise of smarter collaboration. The first phase is primarily cen… http://www.digitaltransformation.frost.com/expert-insights/viewpoints/artificial-intelligence-coming-soon-meeting-room-near-you/

The Future Mobile Office Platform - A few Cool Features of Ding Talk

Categories Tags Team collaboration is one of the emerging trends that reflect increasing adoption among business users in Asia Pacific region. It is a cloud-based collaboratio… http://www.digitaltransformation.frost.com/expert-insights/viewpoints/future-mobile-office-platform-few-cool-features-ding-talk/

The future of the Cisco-BroadSoft family in the Asia-Pacific market - Some quick thoughts post the announcement

Right before the kick-off of BroadSoft Connections 2017 on 23 Oct, Cisco officially released the announcement on acquiring BroadSoft at US$1.9 Billion in cash, which undoubtedly became the spotlight for the entire event. The acquisition is expected to be …
Categories Tags Right before the kick-off of BroadSoft Connections 2017 on 23 Oct, Cisco officially released the announcement on acquiring BroadSoft at US$1.9 Billion in cash,… http://www.digitaltransformation.frost.com/expert-insights/viewpoints/future-cisco-broadsoft-family-asia-pacific-market-some-quick-thoughts-post-announcement/

Plantronics Continues to Enrich its Software-as-a-Service Offering to Complement its Leading Professional Headset Portfolio

Since the initial launch of Plantronics Manager Pro v3.0 in July 2014, Plantronics has continued enhancing the features and capabilities of its flagship Software-as-a-Service offering
Categories Tags Since the initial launch of Plantronics Manager Pro v3.0 in July 2014, Plantronics has continued enhancing the features and capabilities of its flagship So… http://www.digitaltransformation.frost.com/expert-insights/viewpoints/plantronics-continues-enrich-its-software-service-offering-complement-its-leading-professional-headset-portfolio/

Women in Leadership: Finding the Right Workplace to Build a Successful Career

Progressively-minded people around the world increasingly raise their voices in support of women’s rights, including the right to education and professional realization. Enabling women to work and earn a living is not only about gender equality; it’s also…
Categories Tags  Gender Equality in the Pursuit of Common Goals Progressively-minded people around the world increasingly raise their voices in support of women’s rights, i… http://www.digitaltransformation.frost.com/expert-insights/viewpoints/women-leadership-finding-right-workplace-build-successful-career/

Interview with Frederick Sabty, Vice President, Hospitality for Avaya Worldwide

Mr. Sabty talks about the adoption of communications and collaboration technologies among hotel entities in the world, as well as emphasizes Avaya's continous focus in this market.
Categories Tags As part of my continuous coverage of the digital journey in the hospitality space, I recently had the opportunity to be briefed by Mr. Frederick Sabty, Vice… http://www.digitaltransformation.frost.com/expert-insights/viewpoints/interview-frederick-sabty-vice-president-hospitality-avaya-worldwide1/

Amazon Web Services is Raising its Bet on Latin America

A few weeks ago I was about to attend an event in the Transamérica Expo Center in São Paulo (Brazil). When I arrived to the center, it felt like I had gotten to a music festival: the lines of people waiting to get in reached about 200 meters. I was shocke…
Categories Tags Amazon Web Services is Raising its Bet on Latin America   A few weeks ago I was about to attend an event in the Transamérica Expo Center in São Paulo (Bra… http://www.digitaltransformation.frost.com/expert-insights/viewpoints/amazon-web-services-raising-its-bet-latin-america1/

And Then It Happened …

Today, Mitel announced that it “will acquire 100% of the outstanding shares of ShoreTel common stock in an all-cash transaction at a price of $7.50 per share, or a total equity value of approximately $530 million and a total enterprise value of approximat…
Categories Tags Reading the news about Mitel’s acquisition of competitor ShoreTel this morning, I couldn’t help relating to a book my son once brought home from school titled … http://www.digitaltransformation.frost.com/expert-insights/viewpoints/and-then-it-happened/

Nokia Jumpstarts the Future

With its industry-first multi-terabit routing chipset, Nokia does more than enable a better Internet and communications network, it may revolutionize OSS and the way networks are monitored and managed.
Categories Tags Nokia Jumpstarts the Future by Tim McElligott Hopes and dreams and what-ifs only become reality when the criteria for enabling and supporting them become… http://www.digitaltransformation.frost.com/expert-insights/viewpoints/nokia-jumpstarts-future/

Stitching Together Better Enterprise Communications with CPaaS

The rise of communications platforms as a service (CPaaS) offerings is one of the hottest topics in the enterprise communications industry right now. Based on our research, the Frost & Sullivan Connected Work team believes that much of the hype and excite…
Categories Tags The rise of communications platforms as a service (CPaaS) offerings is one of the hottest topics in the enterprise communications industry right now. Based on … http://www.digitaltransformation.frost.com/expert-insights/viewpoints/stitching-together-better-enterprise-communications-cpaas/

The Channel-Centric Cloud: Creating New Partnership Opportunities for Providers and Partners

More than 90% of enterprises will seek outside assistance with their cloud strategy and implementation, according to Frost & Sullivan research. Cloud service providers—which staked their entire business on a hands-off, self-service delivery model—are, in …
Categories Tags The cloud computing model was launched as the ultimate in self-service IT. Yet, from the start, businesses of all sizes and types have found the cloud so utter… http://www.digitaltransformation.frost.com/expert-insights/viewpoints/channel-centric-cloud-creating-new-partnership-opportunities-providers-and-partners/

Device as a Service: Re-evaluating a Traditional Need in a Cloud World

Advancements in software development and cloud architectures are driving a profound shift towards communications technology delivered as a service. Double-digit user and provider revenue growth rates in the hosted Internet Protocol (IP) telephony and unif…
Categories Tags Advancements in software development and cloud architectures are driving a profound shift towards communications technology delivered as a service. Double-digi… http://www.digitaltransformation.frost.com/expert-insights/viewpoints/device-service-re-evaluating-traditional-need-cloud-world/

ICYMI: Elka Popova talking UCaaS at Enterprise Connect 2017

If you missed Elka's panel at Enterprise Connect, check out her pre-session interview, recording live on the show floor.
Categories Tags If you missed Elka's panel at Enterprise Connect, check out her pre-session interview, recording live on the show floor. http://www.digitaltransformation.frost.com/expert-insights/viewpoints/icymi-elka-popova-talking-ucaas-enterprise-connect-2017/

Amazon’s Potential, Disruptive, (and Welcome) Customer Contact Market Entry

Amazon is reportedly planning to offer chatbots while at the same time Avaya has freed up resources to strengthen its contact center market through its networking solution sale to Extreme Networks.
Categories Tags Amazon is apparently considering directly entering the customer contact market. Its Amazon Web Services (AWS) subsidiary is looking at offering chatbots/virtua… http://www.digitaltransformation.frost.com/expert-insights/viewpoints/amazons-potentially-disruptive-and-welcome-possible-contact-center-market-entry/

I’m Excited for Avaya’s Future and Its Partners Think it will be a Breeze

Thoughts on Avaya Engage
Categories Tags Just back from, Avaya Engage, in Las Vegas, I’m excited for the company’s future. Avaya Engage is where customers, partners, analysts, consultants and the medi… http://www.digitaltransformation.frost.com/expert-insights/viewpoints/im-excited-avayas-future-and-its-partners-think-it-will-be-breeze/

Alcatel-Lucent Enterprise and the Rainbow Connection

I have previously written about the post-PBX apocalypse. In its short form, my message to the UC market has been: Differentiate and evolve to survive. After recently spending a few days with the Alcatel-Lucent Enterprise (ALE) team, I am very pleased to s…
Categories Tags #ALEConnex Rainbow is NOT - yet another messaging tool - a new WhatsApp - a new cloud UC offer only - competitor to other ALE products — Michael Brandenbu… http://www.digitaltransformation.frost.com/expert-insights/viewpoints/alcatel-lucent-enterprise-and-rainbow-connection/

Cisco Spark Board: Revolutionary or Evolutionary?

A 3-in-1 device, supporting voice, visual and data collaboration, Cisco Spark Board is heralded as a revolutionary product. Is it more accurately characterized as much needed evolution for room-based meetings?
Categories Tags By now, everyone associated with the unified communications and collaboration industry is aware of the unprecedented product launch event on January 24 from wh… http://www.digitaltransformation.frost.com/expert-insights/viewpoints/cisco-spark-board-revolutionary-or-evolutionary/

Top 10 BPO Trends and Business Priorities for 2017

Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusing on as we move into the new year.
Categories Tags Improving customer service has become synonymous with improving the overall interaction experience, regardless of the industry. Consumers are increasingly k… http://www.digitaltransformation.frost.com/expert-insights/viewpoints/top-10-bpo-trends-and-business-priorities-2017/

Elon Musk Responds to Customer Tweet with Lightning Speed using a Digital Solution

Charging area abuse problem swiftly solved with software.
Categories Tags Retailers - here's your wake up alarm! Loic Le Meur tweeted Elon Musk after being frustrated by people leaving their cars at charging stations for much longer … http://www.digitaltransformation.frost.com/expert-insights/viewpoints/elon-musk-responds-customer-tweet-lightning-speed-using-digital-solution/

Serving Multi-DRM Content - A Realistic Perspective

Total cost of ownership of multi-DRM solutions is quite misunderstood. This set of resources is designed to give decision-makers quick and accurate guidance on long-term considerations and strategy.
Categories Tags OTT delivery of premium video is growing, and the use of full-fledged DRM to secure this content is growing as well. Video service operators are realizing, as … http://www.digitaltransformation.frost.com/expert-insights/viewpoints/serving-multi-drm-content-realistic-perspective/

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