Seach this site

General Fusion Harnesses the Power of the Stars

A Movers & Shakers interview with General Fusion CEO Nathan Gilliland, leading a company on the cusp of developing technology to create commercially viable fusion energy.
Commercial nuclear fusion or “fusion energy” is a long-standing goal in the energy business.  Essentially the same force that powers the stars, it promises clean, safe and almost … https://www.digitaltransformation.frost.com/expert-insights/viewpoints/general-fusion-harnesses-power-stars/

Will Education Need a Facelift or Forklift to Ensure the Next Generation has a Bright Future

Here's a movie review of Most Likely to Succeed
Categories Tags College students graduating from top schools are struggling to find professional jobs in the U.S. as history repeats itself- except this time it's the computer… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/will-education-need-facelift-or-forklift-ensure-next-generation-has-bright-future/

Tracking More Than One Mobile Asset Category at a Time

For businesses with remote resources – workers, vehicles, and/or portable equipment in the field – lack of real-time visibility into the asset’s location, activities and condition can result in real problems.
Categories Tags For businesses with remote resources – workers, vehicles, and/or portable equipment in the field – lack of real-time visibility into the asset's location, acti… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/tracking-more-one-mobile-asset-category-time/

Outcome-based Pricing for M2M and IoT Solution Providers

An overview of the M2M and IoT solutions space, with a discussion of the move towards outcome-based pricing for M2M and IoT solution providers in North America.
Categories Tags Background M2M and IoT System Integrators (SIs) integrate various technologies, and component platforms to develop and manage connected solutions. Their pri… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/outcome-based-pricing-m2m-and-iot-solution-providers/

Making Mobile Happen in Cloud-Based File Sharing

Mobile devices are the last frontier in cloud-based file sharing services. Mobility frees workers from on-premises networks and allows for in the field reporting. However, to work seamlessly in a mobi…
Categories Tags Smartphones are celebrated for empowering the people that use them. Smartphone users can access a wide range of applications, consume mountains of digital cont… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/making-mobile-happen-cloud-based-file-sharing/

The Weekly Disrupt #4

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busin… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-4/

The Weekly Disrupt #3

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busi… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-3/

Moratorium on IoT-enabled Toys, Monitors, Until Strict Security Standards are Imposed

The dangers of IoT connected consumer devices, especially toys and monitors are so great that governments must step in with sales moratoriums until tough new security standards are developed and are in place.
My colleague, Principal Analyst Nancy Jamison recently Tweeted a BBC article about a disturbing trend in children’s toys and that is their being connected to the Internet (the Int… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/moratorium-iot-enabled-toys-monitors-until-strict-security-standards-are-imposed/

The Weekly Disrupt - Edition #2

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busine… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-edition-2/

Automakers Must Address Vehicle IoT Security Risks Immediately

Automakers must address IoT security risks in vehicles. New report by U.S. Senator Edward Markey who plans to introduce legislation with U.S. Senator Richard Blumenthal.
Last month I blogged about the critical need for companies to bolster their IT security. They must especially pay attention to connected devices or the Internet of Things (IoT), i… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/automakers-must-address-vehicle-iot-security-risks-immediately/

Support Interaction Optimization (SIO) Takes on the Changing Face of Customer Service

Introduction to an emerging contact center market segment - Support Interaction Optimization (SIO)
Today’s sophisticated consumer and increasingly complex products and services have put a strain on technical support personnel who are on the front lines of providing customer ser… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/support-interaction-optimization-sio-takes-changing-face-customer-service/

The Weekly Disrupt

The Weekly Disrupt is a summary of the most important technology stories that you need to know about from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you…
Categories Tags The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we wil… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt/

Connected Living: Brave New World or Utopia?

The benefits of a connected society will be unparalleled but individuals need to understand the privacy trade-off
Categories Tags As William Gibson once said; “The future is already here — it’s just not very evenly distributed”. This is true of the geographic distribution of new technologi… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/connected-living-brave-new-world-or-utopia/

The Stepped-Up Need to Immediately Uncover and Address Technology Risks

Categories Tags Safety and security have always been the afterthoughts of almost every technology innovation and deployment.  As a result, innocent, and sometimes not-so innoc… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/stepped-need-immediately-uncover-and-address-technology-risks/

The Changing Landscape for Consumer Devices and Customer Service: A View of CES2015

Consumer devices are demanding sea change in the way we deliver customer support. Here is one view from CES.
Categories Tags   On the consumer electronics front, I need a wearable that I can program to warn me in early Fall that I need to register for the 2015 Consumer Electronics… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/changing-landscape-consumer-devices-and-customer-service-view-ces2015/

Make Providing a Superior Customer Experience Your New Year’s Resolution

Customers want immediate, thorough, and successful omni-channel customer care, and for a growing range of products and services.  So why not make it your 2015 resolution to provid… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/make-providing-superior-customer-experience-your-new-years-resolution/

The Rise of Latin American Based BPO Providers

There are not many industries, except for commodities, where you can find 2 Latin American Providers among the TOP 5 players worldwide. However, the BPO CRM space is one of those.
Categories There are not many industries, except for commodities, where you can find 2 Latin American Providers among the TOP 5 players worldwide. However, the BPO CRM space is … https://www.digitaltransformation.frost.com/expert-insights/viewpoints/rise-latin-american-based-bpo-providers/

2015 Predictions for Enterprise Communications

Categories Tags I always liked to read the articles written by fellow analysts related to yearly predictions. This time I decided to give it a shot myself and write my own obs… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/2015-predictions-enterprise-communications/

Managing the Customer Shift to Online Channels

Categories Tags Customers are taking control of their relationships with companies, and that is having a profound impact on the Customer Experience.  Customers want immediate,… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/managing-customer-shift-online-channels/

Connecting Customers to Connected Devices/Internet of Things

Categories Tags Each day more products and services are becoming connected to each other, to customers, and to employees.  Appliances, equipment, furnaces, dimmers, thermostat… https://www.digitaltransformation.frost.com/expert-insights/viewpoints/connecting-customers-connected-devicesinternet-things/