8x8 Celebrates a Major Victory

October 6, 2015 at 2:53 PM

Yesterday, 8x8 announced a major customer win:http://bit.ly/1Q5o7G0

Regus has selected 8x8's solution to provide services for its 2,500 customer business sites across 106 countries. Regus will gradually migrate all the business locations to 8x8's solution, starting with 140 sites initially. At completion, this will be one of the largest cloud communications deployments in the world and a major milestone for 8x8, which has made a concerted effort to develop capabilities that meet the needs of mid-market and large organizations.

Cloud communications services have long been popular among SMBs, which account for the majority of the global installed base. There has been, however, a pronounced uptake of cloud communications among larger organizations over the past 18 months. Growing trust in cloud technologies and business models, as well as the availability of more compelling cloud communications offerings are driving penetration among large, distributed organizations.

According to 8x8, Regus selected 8x8 for a number of reasons, including: ability to support customers around the globe, strong UK presence, service reliability and uptime, mobility, and ability to deploy the service in a short amount of time.

Like most providers 8x8 delivers more than 50 business voice features in its standard services bundles. These include a virtual private branch exchange (PBX) with extension dialing, hunt groups, caller ID, call waiting, 3-way calling, call park and call forward as well as auto attendant, voicemail and voicemail to email, ring groups, number porting, music on hold, virtual attendant, virtual numbers, and so on. However, 8x8 leads the pack with some additional capabilities such as instant messaging and presence (IM/P), Internet fax, call recording, soft client, short messaging service (SMS), web collaboration, video conferencing, mobility, advanced analytics, and contact center.

Another key 8x8 differentiator is regulatory compliance. Organizations in the healthcare, government, retail and financial services sectors demand communications solutions that meet the strict regulations specific to their industries. 8x8 compliance with HIPAA/HITECH, FISMA, CPNI, FIPS and PCI-DSS makes it a trusted partner for many businesses in heavily regulated industries. 8x8 prides itself on being the only cloud communications provider willing to sign a business associate agreement (BAA) that frees HIPAA-regulated customers from liability related to patient data security and places the onus of compliance on 8x8 instead.

8x8 understands the importance of network uptime and service quality to its customers. 8x8 hosted UCC and contact center services are supported out of several geographically distributed and redundant data centers, including three in the United States, and one each in Canada, the UK, Hong Kong, and Australia. In 2014, the provider reported 99.9975 percent service availability—one of the highest in the industry. 8x8 has consistently reported high service availability over the past three years, which demonstrates its cloud services reliability. International data center locations allow 8x8 to offer more cost-effective and reliable services to multi-national organizations.

In 2015, 8x8 introduced unique service level agreements (SLAs) for eligible enterprise customers. Providers typically manage service quality and availability only on their own network. This has been perceived as a shortcoming for over-the-top providers such as 8x8, which do not own broadband or private access networks. 8x8’s new SLAs are unique in that they guarantee high service quality and availability levels over the public Internet as well as over private connections including multi-label protocol switching (MPLS).

8x8’s growth strategy going forward is based on customer diversification through a determined foray into the large-enterprise customer segment. 8x8 is well positioned to execute on its strategic growth objectives and deliver significant value to mid-market customers through a strong focus on the following key areas:

• Continued services portfolio and feature enhancement
• Multi-site business support through a centralized solution management capability
• Enhanced “white-glove” customer onboarding and improved overall customer service and support, including Elite Touch for enterprise customers
• Advanced contact center functionality
• Continued enablement of 8x8 solution integrations with various third-party services and applications (e.g., Lync/Skype for Business and CRM solutions)
• Compelling “Performance Assured” SLAs for qualified customers
• Extensive regulatory compliance (e.g., HIPAA, FISMA, PCI)
• Advanced analytics tools for Virtual Office customers
• International expansion for accelerated growth and better support of multi-national organizations
• Channel partner network expansion for more effective customer service and support

Key 8x8 customers include distributed organizations with large hosted IP telephony and UCC services implementations such as Chen Med (1,400 seats), Champion (1,300 seats), TMW Systems (1,100 seats), Learn 4 Life (1,000 seats), and Infinisource (800 seats), among others.

Overall, 8x8 stands out among hosted IP telephony and UCC services providers with its comprehensive services portfolio, proven service quality and reliability, unwavering commitment to innovation and customer value, and financial stability.

Tags: cloud UC, UCaaS, 8x8, Regus