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66% of Businesses Support BYOD -- But Are They Ready to Face Its Risks?

If you're a business wrestling with the ramifications of BYOD, you are not alone.
owned mobile devices for work purposes…owned deviceskeeping No clear process for reimbursement accounting Losing compan…party services. If you allow your workers to use their p https://www.digitaltransformation.frost.com/expert-insights/viewpoints/66-businesses-support-byod-are-they-ready-face-its-risks/

Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19

Musings on the trends, vendors and solutions at Enterprise Connect19.
As with the predecessor trend omnichannel …he center of marketing and professional services efforts by ensuring they present the umbrell… AI services https://www.digitaltransformation.frost.com/expert-insights/viewpoints/thirty-six-hours-biodome-ai-infused-contact-centers-are-humming-along-enterprise-connect19/

Quick Thoughts on Avaya’s Journey and Engage 2019

I was one of the fortunate analysts from team Frost & Sullivan to attend Avaya Engage and its Industry Influencers in the beautiful city of Austin, Texas. In addition to acknowledging the warm hospitality of the entire Avaya group and its ecosystem commun…
a Engage Solutions Expo. Analysts also had access to presentations from key executives and on… has managed such turbulence with visible success. Of course no one https://www.digitaltransformation.frost.com/expert-insights/viewpoints/quick-thoughts-avayas-journey-and-engage-2019/

Mobile Field Service Management Solutions: 2018 Survey Reveals Customer Preferences and Plans

Responses to the latest Frost & Sullivan Mobile Business Solutions Survey point to an engaged, enthusiastic, and demanding market for mobilized field service management solutions.
accessible information include…capabilities that are available via mobile access. Some vendors mobilize everything… some only provide mobile access to a subset of FSM features. Our 2018 Mo https://www.digitaltransformation.frost.com/expert-insights/viewpoints/mobile-field-service-management-solutions-2018-survey-reveals-customer-preferences-and-plans/

Deploying an Enterprise Mobility Management (EMM) Solution? Here Are 7 Must-Have Features to Look For

It's time for businesses that already use an EMM or MDM solution to circle back and conduct an assessment. And it's long overdue for many non-users to introduce EMM for the first time.
s mobile devicesowned devices to employees. 66… and is in the process of adding wearables and select enterprise I…oT devices to the mix. A Priority on Security https://www.digitaltransformation.frost.com/expert-insights/viewpoints/deploying-enterprise-mobility-management-emm-solution-here-are-7-must-have-features-look/

Key Leadership Trends in Today's Mobile Forms Market

Mobile forms are a popular way to ease today's businesses into their individual digital transformation experience. The best vendors lead on a number of fronts.
heavy processes should be seriously evaluating a transiti… field servicese offering down the road. Professional services team…t have the necessary resources to design and implement a mobile forms solut https://www.digitaltransformation.frost.com/expert-insights/viewpoints/key-leadership-trends-todays-mobile-forms-market/

LogMeIn Acquires Jive Communications, Solidifying its Collaboration Portfolio and Making its Entry into the UCaaS Market

On February 8, 2018, LogMeIn announced that it had entered into a definitive agreement to acquire Jive Communications, one of the fastest-growing UCaaS and collaboration providers. The deal is expected to close during the second quarter of 2018, subject t…
quality conferencing and collaboration servicess services include its home…ix in 2016. With cloud collaboration services representing over half of the company https://www.digitaltransformation.frost.com/expert-insights/viewpoints/logmein-acquires-jive-communications-solidifying-its-collaboration-portfolio-and-making-its-entry-ucaas-market/

Amazon Web Services is Raising its Bet on Latin America

A few weeks ago I was about to attend an event in the Transamérica Expo Center in São Paulo (Brazil). When I arrived to the center, it felt like I had gotten to a music festival: the lines of people waiting to get in reached about 200 meters. I was shocke…
Categories Tags Amazon Web Services is Raising its Bet on Latin America   … the Amazon Web Services of its technological resources and opened new offices in Bogota and Santiago de Chile in order to https://www.digitaltransformation.frost.com/expert-insights/viewpoints/amazon-web-services-raising-its-bet-latin-america/

Enabling Robots (Process Automation) for Enhanced CX and Cost Management

The CX, cost saving, productivity, and compliance/security benefits of Robotic Process Automation (RPA) in the contact center.
s markets. Robotic Process Automation …ans in the handling of countless types of processes. These include inputting or manipulating … triggering other processes https://www.digitaltransformation.frost.com/expert-insights/viewpoints/enabling-robots-process-automation-enhanced-cx-and-cost-management/

Cisco Spark Board: Revolutionary or Evolutionary?

A 3-in-1 device, supporting voice, visual and data collaboration, Cisco Spark Board is heralded as a revolutionary product. Is it more accurately characterized as much needed evolution for room-based meetings?
nt All of this equates to poor user experiences and ineffective meetings Frost …to participate in annotation from mobile devicesthe packaging. Cisco allocated massive resources to assemble all of the aforementioned featur https://www.digitaltransformation.frost.com/expert-insights/viewpoints/cisco-spark-board-revolutionary-or-evolutionary/

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